business best buy

business best buy

A few days back I wrote an article on something that happened to me on my birthday with Best Buy and a gift card I received. I have never received so much response to an article. When I first sat down to write about my experience, it was not my intention to become a type of Don Quixote. I am now under the delusion that maybe something I’m doing will actually help to make the world a little better, a little nicer, a little more chivalrous. It seems that some people don’t care and others wish to have their concerns addressed but don’t know where to turn. The latter get very angry and frustrated. I thought I could use this space to share some of the response I got to my story.

One gentleman wrote me an email calling my concerns ridiculous. He asked me what right I had to expect cash for my gift card and what I felt should be the refund limit on the card. He then informed me that there are far more grievous problems with gift cards such as expiration dates and balance reduction over time so my complaint was extremely foolish. My verbatim reply is below:

Sir,

Thank you for responding to my article. Feedback is always welcome. You ask a poignant question that I think deserves an answer. What right did I have to expect a cash return on my gift card? And interesting query. Upon reflection, I realize I wasn’t thinking about my rights at the time I inquired about the change. I also really didn’t think about my rights when I tried to get my money back for the merchandise. I wasn’t even really thinking about my rights when I wrote this story in the first place. I was simply relating an episode in my life as honestly and objectively (albeit from my point of view) as I could and unveiling it as it happened. I didn’t think I had claimed that I had a right to expect a cash return on my gift card, but I guess my actions could be taken as an indication that I felt I had a right to expect cash. I suppose we have the right to have expectations no matter what those expectations are. Just because we have expectations does not necessarily mean they will come to pass. As it was, at the time of the incident, I thought my wife had paid for the gift card with cash because that is her usual modus operandi. My expectations certainly were not met. In the long run, I guess Best Buy had the right to refute my expectations and they exercised that right just as I exercised my right to ask for what I felt I was due. As explained in the story, when it was explained that they had to put the money back to her credit card I accepted that and took the necessary steps to make sure that happened. I guess what I was really expecting was some good customer service, someone to listen to me and take care of my needs. I’ve always been taught that the customer is always right and to strive to make sure he’s happy. I think that doesn’t apply anymore in today’s world. I have gotten a lot of feedback since this article has come out and I now realize that Best Buy simply does not care about the customer. .

I’ve had a lot of interesting conversations due to the last article. I’ve discussed everything from how a younger generation has grown up not knowing what good customer service is and so they don’t expect it to how people have become sheep and just accept things the way they are and do as they are told without question. I think that sometimes we as consumers don’t realize just how much power we have. If we don’t like how we are treated at a store, we shouldn’t shop there. It’s that simple. If we want excellent customer service, we must demand it. If one has a bad experience in a store, it is appropriate to tell as many other people about it as possible, otherwise no one else will know or care. Similarly, it is also important to let people know about the good experiences you have and recommend those stores that provide good customer service. This is how we can make the merchants hear us and listen to our needs. The same can be said in other areas of our lives. As a people Americans seem to just accept political corruption, poor representation and even outright criminal activities. This will continue until we demand change and stop putting politicians in office from parties we know are corrupt. We as a people, as a community and as a nation have the power to change the environments in which we do business through the positive action of refusing to do business with those that mistreat us. It is time to start practicing this idea

About the Author:

Did you find this article useful? For more useful tips and hints, points to ponder and keep in mind, techniques, and insights pertaining to credit card, do please browse for more information at our websites.
http://www.adsence-dollar-factory.com
http://www.100earningtips.com

Article Source: ArticlesBase.com – The Great Best Buy Gift Card Scam, Part 2…

Open for Business: Best Buy’s Social Technology Strategy